Your feedback is really important to us. We always read it carefully and use it to improve the services we offer.
Please use the form above to share any feedback. We will pass your comments to the most relevant department, which will aim to respond within seven working days.
In line with our Zero Tolerance Statement, it is vital that everybody visiting or working at the Barbican feels welcome, safe and respected. If you have experienced or witnessed discrimination, harassment, bullying or aggression, we want to know.
A confidential reporting system has been set up for anybody to report incidents of this type – we are committed to investigating all reports thoroughly and sensitively. Please email [email protected].
If you are not satisfied
If you are not satisfied with the response you receive please contact [email protected] asking for the matter to be escalated.
If you are still not satisfied, you can contact the City of London Corporation general complaints team.
Join the Barbican User Panel
Help us improve your experience of the Barbican by joining our User Panel to help us test and improve our services. You don’t need to have booked a ticket, or even visited us before – we just want to learn more about how people interact with the Barbican, straight from the source. Find out more about how to apply.