Booking tickets
e-tickets
e-tickets are the quickest way to receive your tickets. If you choose the e-ticket option your tickets will be sent to you immediately via email for you to print at home. Please print out all the pages of the e-ticket and bring them with you to gain entry to the event. Alternatively, you may present your e-ticket on your mobile device.(please download it to your device in advance as mobile connectivity strength differs in some venues). Please also bring the credit or debit card you used to make your booking. Each ticket is only valid for admission once and should not be duplicated. Keep your e-tickets in a safe place and with you until the end of the performance.
You will need Adobe Acrobat reader version 9 or higher and a printer. Use A4 white paper for the best results.
Please keep your e-tickets in a safe place and with you until the end of the performance. Each e-ticket is only valid for one admission and should not be duplicated. Our staff will be aware immediately if more than one copy of the same e-ticket is used. Unauthorised duplication renders the ticket void.
e-tickets are currently available for theatre, concert hall and cinema events. They are not yet available for general admission events with the exception of gallery exhibitions when they are available.
If you experience problems printing your e-tickets please call our ticket sales team on 0845 120 7511 (10am-8pm Mon - Sat, 11am - 8pm Sun and bank holidays). If possible please have your booking reference to hand.
If you do not receive your confirmation email or if no e-ticket is attached please call our ticket sales team on 0845 120 7511 (10am-8pm Mon - Sat, 11am - 8pm Sun and bank holidays). Text phone for hard of hearing visitors 07710 854 085. If possible please have your booking reference to hand.
If you are unable to retrieve the email containing your [email protected] tickets you may also download them directly from the bookings tab in your account once you've logged in. This option will be unavailable if you chose to 'Continue as guest'
You will receive one confirmation email with an attachment containing all your e-tickets. Please print out all the pages of the attachment and bring them, together with the debit or credit card you used to make your booking, with you to gain entry to the event.
Conditions of sale
Tickets and items purchased where a discount or benefit has been claimed without entitlement and tickets purchased through misuse of promotional codes , schemes and promotions are in breach of our terms and conditions of sale will be declared void and are not valid for entry.
Tickets must not be sold or offered for sale from within the Barbican premises except from the Box Office by our ticketing team. Only tickets purchased from our box office or our approved agents are valid for admission.
Tickets sold via unauthorised third parties, including online auction sites and 'fan to fan' resale sites are not valid for entry.
Reselling a ticket for profit or commercial gain makes it void and the ticketholder will be refused entry.
Any attempts to manipulate or damage our systems may be unlawful and could result in legal action being taken.
Failure to adhere to our Terms and Conditions of sale may result in tickets not being valid for entry.
Our staff are here to enhance your experience and to ensure your safety at all times. Please follow any guidance they give in relation to your and others comfort and safety.
No member of the audience will be permitted to sit in any gangway which intersects or flanks the seating.
Readmission cannot be guaranteed. On occasion we may have to show you to alternative seats.
The taking of photographs, capturing of images or the use of any recording devices including mobile phones during any performance is strictly prohibited.
The Barbican or any permitted third parties may carry out general filming and sound recording in or about the venue. By purchasing tickets you consent to you and your party being included in and to the exploitation of such films and recordings without payment.
The Management of the Barbican reserves the right to:
- refuse admission to the premises and any Barbican venue
- request any ticket holder to leave the venue, and take appropriate action to enforce this right
- change the advertised arrangements of any performance in the event of illness or any cause beyond our control
If for any reason you are unable to use your tickets we offer a flexible exchange service. Tickets can be exchanged for another performance or for a credit voucher valid for six months. In order to take advantage of this service your original tickets are required to be received by us at least 24 hours before the performance (14 days for group bookings of 10 or more).
There is an administration fee of £2.50 per ticket for all ticket exchange services.
Tickets purchased as part of a subscription or multi-buy package where discounts have been generated cannot be exchanged for credit vouchers or performances out with the original qualifying package.
Tickets received less than 24 hours before the performance may be offered for sale once all house tickets have been sold at the discretion of the Ticket Sales manager.
Should we successfully re-sell tickets a refund will be due from which an administration fee of £2.50 per ticket will be deducted from the refund due to you.
Successfully reselling tickets on your behalf - even for sold out performances - is never guaranteed and we would recommend exchanging your tickets 24hrs in advance for ticket credit vouchers.
We reserve the right not to accept tickets for re-sale.
Tickets will not be refunded unless a performance is cancelled or abandoned when less than half the performance has taken place.
Agents' tickets are accepted on the understanding that the agent is acting for the customer and not for the Barbican.
Tickets are required for each child attending a performance. Children under 5 are not permitted to enter the Barbican Hall excepting family concerts. Children over the age of 18 months require a ticket for family concerts. Theatre performances have age guidance; please call the Box Office for details. Parents are reminded that some performances are not suitable for young children.
On most performances you can have your tickets delivered instantly by email.
Alternatively your tickets will be sent out by first class post or if within 5 days of the performance, held care of the Box Office. Tickets held for collection can be collected on presentation of the Debit/Credit Card used to make your booking and your booking confirmation if you have booked online.
If you arrive late for the start of a performance or after an interval we appreciate that you will want to take your seat as soon as possible. We will do everything possible to assist. To limit disturbance to fellow audience members and artists we may have to ask you to wait until a suitable break in the performance. Occasionally this may not be possible once the performance has started.
