Box office & ticketing information

Find out where you can buy your tickets - and find answers to your questions about booking at the Barbican

Our Ticket Information Desk is located in the Shop on level G.

For the Hall & Theatre: the ticket desk is located on Level - 1 (by the Theatre and Hall Stalls) and open 90 mins before performances in Barbican Hall and Theatre.

For Cinema: tickets can be purchased or collected 30 minutes before the screening. Cinema 1 is located on Level - 2 in the main Barbican building. Cinema 2 & 3 are located on Beech Street, a short walk from the Silk Street entrance. Both venues have their own ticket desk.

For The Pit: tickets can be purchased or collected 60 minutes before the performance begins. The Pit ticket desk is located on Level - 2.

If the information you require is not included on this page please call 020 7638 8891 or email [email protected]

Booking tickets

Discounts are offered on some events for groups of ten or more.
A dedicated groups line is available Mon-Fri 10am-5pm. Please call 020 7382 7211, email [email protected] or submit a request using our online form.

Arranging your booking

Our team will arrange to hold your booking in reservation for one month from the time the booking is made, at which time the reservation must be paid in full.
If the event you're booking for is less than a month away we may insist on immediate payment or agree with you a short period before payment is required.
If you require an invoice to raise payment the team will email this to you once the initial reservation has been arranged; this invoice will confirm the expiry date. You may of course pay for your booking immediately if you wish. We can also arrange bacs payments for group bookings.
We appreciate the challenges of arranging group visits and the team will be happy to reduce or increase the size of your reservation and accommodate requests to change the date of your visit (subject to availability).
We may be able to extend the expiry date of your reservation if you need a bit more time to confirm numbers or raise funds. Stay in touch with the team and they will advise on what’s possible.
When your reservation is due to expire, we will make every effort to contact you to remind you of the payment date. If we are unsuccessful in our attempts to contact you via the contact details you provide for us or don’t hear from you by the time the reservation has expired, we will release it without further notice or communication.
Please do not embark on your journey to the Barbican until we have confirmed that payment has been received. If we are still holding your unpaid reservation when you arrive, we will require full and immediate payment before entry to your event is permitted and we may still be able to offer a group discount under these circumstances but are unable to guarantee this.
There will be some circumstances or occasions when we will be unable to accept reservation requests and will therefore require immediate payment.
There are no circumstances under which tickets will be issued to your group without payment.

Group travel info

Print at home tickets

How do print at home tickets work?

Print at home tickets (or e-tickets) are the quickest way to receive your tickets. If you choose this option, your tickets will be sent to you immediately via email. You may print them out or present them on your mobile device. Each ticket is only valid for admission once and should not be duplicated. Keep your e-tickets in a safe place and with you until the end of the performance.

What if I print out more than one copy or photocopy my ticket?

Please keep your tickets in a safe place and with you until the end of the performance. Each ticket is only valid for one admission and should not be duplicated. Our staff will be aware immediately if more than one copy of the same ticket is used. Unauthorised duplication renders the ticket void.

Why aren't print at home tickets available for all events?

Print at home tickets are currently available for theatre, concert hall and cinema events. They are not yet available for general admission events with the exception of gallery exhibitions.

What if I do not receive my confirmation email or ticket?

If you do not receive your confirmation email or if no ticket is attached, please call our ticket sales team on 020 7638 8891 (10am-8pm Mon - Sat, 11am - 8pm Sun and bank holidays). Text phone for hard of hearing visitors 07710 854 085. If possible please have your booking reference to hand.

Conditions of sale

Tickets and items purchased where a discount or benefit has been claimed without entitlement and tickets purchased through misuse of promotional codes , schemes and promotions are in breach of our terms and conditions of sale will be declared void and are not valid for entry.

Tickets must not be sold or offered for sale from within the Barbican premises except from the Box Office by our ticketing team. Only tickets purchased from our box office or our approved agents are valid for admission.

Tickets sold via unauthorised third parties, including online auction sites and 'fan to fan' resale sites are not valid for entry.

Reselling a ticket for profit or commercial gain makes it void and the ticketholder will be refused entry.

Any attempts to manipulate or damage our systems may be unlawful and could result in legal action being taken.

Failure to adhere to our Terms and Conditions of sale may result in tickets not being valid for entry.

Conditions of entry

Our staff are here to enhance your experience and to ensure your safety at all times. Please follow any guidance they give in relation to your and others comfort and safety.

No member of the audience will be permitted to sit in any gangway which intersects or flanks the seating.

Readmission cannot be guaranteed. On occasion we may have to show you to alternative seats.

The taking of photographs, capturing of images or the use of any recording devices including mobile phones during any performance is strictly prohibited.

The Barbican or any permitted third parties may carry out general filming and sound recording in or about the venue. By purchasing tickets you consent to you and your party being included in and to the exploitation of such films and recordings without payment.

The Management of the Barbican reserves the right to:

refuse admission to the premises and any Barbican venue
request any ticket holder to leave the venue, and take appropriate action to enforce this right
change the advertised arrangements of any performance in the event of illness or any cause beyond our control

Returning your tickets

If for any reason you are unable to use your tickets, we offer a flexible exchange service. Tickets can be exchanged for another performance or for credit valid for six months. In order to take advantage of this service, your original tickets are required to be received by us at least 24 hours before the performance (14 days for group bookings of 10 or more).

There is an administration fee of £2.50 per ticket for all ticket exchange services.
Tickets purchased as part of a subscription or multi-buy package where discounts have been generated cannot be exchanged for credit vouchers or performances out with the original qualifying package.

Tickets received less than 24 hours before the performance may be offered for sale once all house tickets have been sold, at the discretion of the Ticket Sales manager. Should we successfully re-sell tickets, a credit will be due from which an administration fee of £2.50 per ticket will be deducted. Successfully reselling tickets on your behalf - even for sold out performances - is never guaranteed and we would recommend exchanging your tickets 24hrs in advance for ticket credit vouchers.

We reserve the right not to accept tickets for re-sale.

Refunds

Tickets will not be refunded unless a performance is cancelled or abandoned when less than half the performance has taken place.

Agency Tickets

Agents' tickets are accepted on the understanding that the agent is acting for the customer and not for the Barbican.

Children

Tickets are required for each child attending a performance. Children under 5 are not permitted to enter the Barbican Hall excepting family concerts. Children over the age of 18 months require a ticket for family concerts. Theatre performances have age guidance; please call the Box Office for details. Parents are reminded that some performances are not suitable for young children.

Delivery

Print at home tickets (or e-tickets) are available for most performances.

If you choose to have your tickets delivered, they will be sent out by first class post or, if you are booking within 5 days of the performance, held care of the Box Office. Tickets held at the Box Office can be collected on presentation of the Debit/Credit Card used to make your booking and your booking confirmation if you have booked online.

Latecomers

If you arrive late for the start of a performance or after an interval we appreciate that you will want to take your seat as soon as possible. We will do everything possible to assist. To limit disturbance to fellow audience members and artists we may have to ask you to wait until a suitable break in the performance. Occasionally this may not be possible once the performance has started.

Using our website

Online account password

We have recently changed our ticketing system so we're asking everyone to choose a new password. If you created an account with us before 4 February 2020, please visit our password reset page to request an email with a link to create a new password.

General info