We have reopened some of our venues. Everyone who visits us will need a ticket in advance. Find out more

Your visit

Essential safety information

Woman looking at art

Here's what you need to know before you visit.

Before your visit

To keep everyone safe, we’re allowing fewer visitors than usual so you can easily keep a distance from other people and enjoy a relaxed, uncrowded visit.

This means everyone who visits us must have bought an online ticket in advance. In line with government advice for seated venues (eg Cinema), audience members should only sit together in groups of up to two households.

You'll receive a ticket to present on your phone (this doesn't have to be printed) and you'll need to show this at the main Silk Street entrance to get into the Centre. 

You don't need to book a ticket for the Lakeside terrace or Barbican Kitchen but we'll ask you to give us contact information for NHS Test and Trace if you arrive for either of these.  

Stay home if you’re experiencing any symptoms of Covid-19 (these are listed on the NHS website) or if you’ve recently been in contact with someone who has Covid-19.

If you are unable to use your tickets because you are unwell, contact [email protected] in order to arrange a credit or swap.

During your visit

The only way into the Centre will be the main Silk Street entrance where your ticket will be checked. 

We recommend you arrive as close to your booked timeslot as possible so you're not likely to have to queue. 

While most of our inside foyer spaces are still not open for socialising, our Barbican Kitchen and Lakeside terrace are now open.  

Our hosts will be able to help you with any questions when you arrive. 

We’ll have toilets, including accessible toilets, in the Barbican Kitchen on Level G and on Level 3 near the Gallery. We’ll be there to direct you.   

To reduce face to face contact, we won’t be opening our box offices (although there will be plenty of staff here to help you) so remember to book ahead.

Our cloakrooms will also be closed so please don't bring any large bags or luggage with you (we'll have no available storage space available and they can't be taken into our venues). Prams and buggies are welcome however.

We've reopened the Barbican Kitchen on Level G, facing the Lakeside, for light refreshments. You can get there via the Silk Street entrance if you have a ticket for something. 

In the Barbican Kitchen we have enough space to allow for socially-distanced seating, but, on a nice day, you may want to sit out on the Lakeside.  

Our main Shop on Level G is also now open.  

If you don't have a ticket for a Barbican event, you're still very welcome to visit the Barbican Kitchen and Shop, entering via the Lakeside terrace, but we'll ask you to give us contact information for track and trace when you arrive. 

All our shops and cafés are taking card payments only.  

Our Cinema auditorium has been configured for social distancing with fewer seats available.  

We're also undertaking a cleaning between each screening with a special clean overnight. 

There are accessible routes to all our venues and lifts will be available for anyone who needs them. Please park in Car Park 5 where there’ll be a clear route from the Car Park 5 blue badge bays to the lifts via the Lakeside. If your blue badge has recently expired, please forward a new copy together with your car registration number to [email protected] 

Accessible toilets will be available and there’ll be some seating for visitors who need it during their visit. 

There may be a short queue to enter the building and then to enter the venue. If you have difficulty queuing, or require further assistance, Barbican hosts will be here to help you. 

We want you to feel confident and have the best experience when you visit, so we ask you to please:

· follow our one-way system round the Centre

· allow a safe distance between staff and other visitors

· use the hand sanitisers around the building

· wear a mask or face covering at all times indoors

Responding to new Government instructions, everyone will now have to wear a face covering as a condition of entry. Our staff will too. Certain people are exempt from wearing a face covering and you can remove it if you're eating or drinking. 

To help with social distancing and allow everyone to move around the Centre with confidence, you may be asked to keep moving if you stop to wait or gather along the routes to and from our venues.

Please do everything you can to help keep everyone safe by following these measures. It's possible staff may ask visitors who don't to leave.

What we're doing to keep people safe

As we welcome you back, our number one priority is the health and wellbeing of our visitors and staff, so we’ve introduced a number of measures across the building to help everyone remain safe while they’re here.

We’re following the official Working Safety during Covid-19 Government guidance to make sure the whole building is Covid secure

Measures we’ve introduced so far include:

· Reduced numbers of visitors

· Clear signage to guide people safely around the Centre

· Removal of seating and changes to how you access toilets, lifts and stairs to ensure social distancing

· Hand sanitiser stations at all entrances

· Regular and thorough cleaning of door handles, rails, toilets and other areas

· Making our coffee bar takeaway only and only using disposable cups

· Taking cards only at our shop and bar

· Asking all staff to wear face coverings while working in the Centre

We’ll continue to review and manage any risks and to respond to any changes in Government guidance, keeping our staff trained and up to date as we go. 

If you’d like to discuss any of these measures, please contact [email protected]