We are a Covid-secure venue, so the new tier 2 guidance still allows us to remain open and continue with our planned activity. Find out more

Your visit

Essential safety information

Your visit to the Barbican

Here's what you need to know before you visit.

We're a Covid-secure venue, following all the safety and hygiene measures set out in the government's recent updates, which means we can continue with all our planned activity. This is still the case under the new Tier 2 restrictions in London.

Recently, 95% of Barbican visitors said they felt safe or very safe here. We continue to act upon your feedback to make sure we're offering you the safest and most enjoyable visit.

Before your visit

We are only allowed to welcome visitors in groups if they are from the same household or support bubble. Your group must keep a safe distance from other groups when you are here.

In our seated venues, we have specially-distanced seating clusters and you can only sit in the same seating cluster as someone from your own household/bubble. Please see more guidance on our seated venues below.

Throughout the Centre, including our Barbican Kitchen and Conservatory, everyone will need to observe this new guidance, not mixing or joining with other groups at any time. 

We're admitting fewer visitors so you can keep a distance from others and enjoy a relaxed, uncrowded visit.

For any event you need to buy an online ticket in advance. Please check you've received your PDF ticket by email as you'll need to show this to get into the Centre, either at the main Silk Street or Lakeside entrances.

 

Stay home if you’re experiencing any symptoms of Covid-19 (these are listed on the NHS website) or if you’ve recently been in contact with someone who has Covid-19.

If you are unable to use your tickets because you are unwell, contact [email protected] in order to arrange a credit or swap.

During your visit

When you get here, you need to show your event ticket at our main Silk Street or Lakeside entrances, or check in using the new NHS Test and Trace app, which you can find out about here.

Other entrances to the Centre are currently closed.

While our foyer spaces are mostly closed, we suggest you meet people and socialise at the Barbican Kitchen or Lakeside terrace.

Our hosts will be able to help with any questions when you arrive. 

It's now mandatory for us to collect Test and Trace information for everyone coming into the Centre, even if they're just passing through. 

If you've booked an event ticket we’ll already have your details, so neither you nor the companions you've booked for will need to submit your contact information again.

If you’ve not booked an event ticket, you, and the people you're with, will need to check in using the NHS Test and Trace app here when you arrive at either our Silk Street or Lakeside entrances. 

If you don't have a smartphone, or can't download the app, our hosts will help you by taking your details manually.

We are a Covid-safe venue and follow all the safety and hygiene measures set out in the government's recent updates, which means it's safe for us to continue with all our advertised activities. 

Please do everything you can to help keep everyone safe by following these measures: 

  • Follow our directional signage round the Centre 
     
  • Keep a safe distance between yourself, staff and other visitors not in your household/social bubble 
     
  • Wear a face covering at all times indoors
     
  • Use the hand sanitisers around the building 

Everyone needs to wear a face covering as a condition of entry. Certain people are exempt from wearing a face covering and, of course, you can remove it if you're eating or drinking.

To help with social distancing, you may be asked to keep moving if you stop to wait or gather along the routes between our venues. 

Please be patient with our staff who have a responsibility to keep everyone safe.

We’ll have toilets, including accessible toilets, in the Barbican Kitchen on Level G and on Level 3 near the Gallery. We’ll be there to direct you.   
 

Our box offices are currently closed so remember to book ahead online. You can book tickets online right up to the event start time.

Our cloakrooms are also shut so please don't bring any large bags, luggage or long umbrellas with you (we have no storage space and these can't be taken into our venues). Prams and buggies are welcome however.

 

The Barbican Kitchen on the Lakeside is currently our only café/bar and the best place to meet before or after an event. We have enough space for socially-distanced seating, but you may also want to sit out on the Lakeside terrace. 

Our main Shop on Level G is also open.

Both only take card payments.

If you don't have a ticket for an event, you're still welcome to visit the Barbican Kitchen and Shop, but it's now mandatory for you to check in using the NHS Test and Trace app here when you arrive.

Our Cinema and Hall have been configured for social distancing with fewer seats available.  

In these venues, we have specially-distanced seating clusters. You can only sit in the same seating cluster as someone from your own household/bubble. We ask you to not swap seats when you arrive so we can maintain a safe distance between you and other groups.

Our venues are cleaned between each screening or performance. 

There are accessible routes to all venues and lifts are available for anyone who needs them. Please park in Car Park 5 where there’ll be a clear route from the blue badge bays to the lifts via the Lakeside. If your blue badge has expired, please forward a new copy with your car registration number to [email protected]uk. 

Accessible toilets are available and we've seating for visitors who need it. 

Barbican hosts will be here to help you. 

What we're doing to keep people safe

We’re following Government guidance to make sure the whole building is Covid secure. Measures include:

· Reduced numbers of visitors

· Clear signage to guide people safely around the Centre

· Removal of seating and changes to how you access toilets, lifts and stairs to ensure social distancing

· Hand sanitiser stations at all entrances

· Regular and thorough cleaning of door handles, rails, toilets and other areas

· Only using disposable cups and taking cards only in our cafe and shop

· Asking all staff and visitors to wear face coverings while in the Centre

We’ll continue to review and manage any risks and to respond to any changes in Government guidance, keeping our staff trained and up-to-date as we go. 
 

If you’d like to discuss any of these measures, please contact [email protected]