If you’ve booked for an event that is no longer taking place, log in to your account to
- Request a refund to your original payment method
- Request account credit
- Make a donation to the value of your ticket(s)
Before your visit
We can only welcome visitors in groups if they are from the same household or support bubble. Your group must keep a safe distance from other groups when you are here.
In our seated venues, we have specially-distanced seating clusters and you can only sit in the same seating cluster as someone from your own household/bubble. Please see more guidance on our seated venues below.
Throughout the Centre, including our Barbican Kitchen and Conservatory, everyone will need to observe this new guidance, not mixing or joining with other groups at any time.
We're admitting fewer visitors so you can keep a distance from others and enjoy a relaxed, uncrowded visit.
For any event you need to buy an online ticket in advance. Please check you've received your PDF ticket by email as you'll need to show this to get into the Centre, either at the main Silk Street or Lakeside entrances.
During your visit
When you get here, you need to show your event ticket at our main Silk Street or Lakeside entrances, or check in using the new NHS Test and Trace app, which you can find out about here.
Other entrances to the Centre are currently closed.
While our foyer spaces are mostly closed, we suggest you meet people and socialise at the Barbican Kitchen or Lakeside terrace.
Our hosts will be able to help with any questions when you arrive.
We have to collect Test and Trace information for everyone coming into the Centre, even if they're just passing through.
If you've booked an event ticket we’ll already have your details, so neither you nor the companions you've booked for will need to submit your contact information again.
If you’ve not booked an event ticket, you, and the people you're with, will need to check in using the NHS Test and Trace app, which you can find out about here, when you arrive at our Silk Street or Lakeside entrances.
If you don't have a smartphone, or can't download the app, our hosts will help you by taking your details manually.
We are a Covid-secure venue and follow all the government's safety and hygiene measures, which means we can continue all our planned activity under the new Tier 2 restrictions.
Please do everything you can to help keep everyone safe by following these measures:
- Follow our directional signage round the Centre
- Keep a safe distance between yourself, staff and other visitors not in your household/social bubble
- Wear a face covering at all times indoors
- Use the hand sanitisers around the building
Everyone needs to wear a face covering as a condition of entry. Certain people are exempt from wearing a face covering and, of course, you can remove it if you're eating or drinking.
To help with social distancing, you may be asked to keep moving if you stop to wait or gather along the routes between our venues.
Please be patient with our staff who have a responsibility to keep everyone safe.
We’ll have toilets, including accessible toilets, in the Barbican Kitchen on Level G and on Level 3 near the Gallery. We’ll be there to direct you.
Our box offices are currently closed so remember to book ahead online. You can book tickets online right up to the event start time.
Our cloakrooms are also shut so please don't bring any large bags, luggage or long umbrellas with you (we have no storage space and these can't be taken into our venues). Prams and buggies are welcome however.
The Barbican Kitchen on the Lakeside is currently our only café/bar and the best place to meet before or after an event. We have enough space for socially-distanced seating, but you may also want to sit out on the Lakeside terrace.
Our main Shop on Level G is also open.
Both only take card payments.
If you don't have a ticket for an event, you're still welcome to visit the Barbican Kitchen and Shop, but it's now mandatory for you to check in using the NHS Test and Trace app, which you can find out about here, when you arrive.
Our Cinema and Hall have been configured for social distancing with fewer seats available.
In these venues, we’ve specially-distanced seating clusters and you can only sit in the same seating cluster as someone from your own household/bubble. We ask you to not swap seats when you arrive so we can keep a safe distance between you and other groups.
Our venues are cleaned between each screening or performance.
There are accessible routes to all venues and lifts are available for anyone who needs them. Please park in Car Park 5 where there’ll be a clear route from the blue badge bays to the lifts via the Lakeside. If your blue badge has expired, please forward a new copy with your car registration number to [email protected]
Accessible toilets are available and we've seating for visitors who need it.
Barbican hosts will be here to help you.
What we're doing to keep people safe
We’re following Government guidance to make sure the whole building is Covid secure. Measures include:
· Reduced numbers of visitors
· Clear signage to guide people safely around the Centre
· Removal of seating and changes to how you access toilets, lifts and stairs to ensure social distancing
· Hand sanitiser stations at all entrances
· Regular and thorough cleaning of door handles, rails, toilets and other areas
· Only using disposable cups and taking cards only in our cafe and shop
· Asking all staff and visitors to wear face coverings while in the Centre
We’ll continue to review and manage any risks and to respond to any changes in Government guidance, keeping our staff trained and up-to-date as we go.