From Monday 13 July we're partially reopening. Everyone who visits us will need a ticket in advance. Find out more

Your visit

Essential safety information

Photo of detail from architecture in Barbican foyers

From Monday 13 July we’re reopening our Art Gallery and Conservatory. Here's what you need to know before you visit.

Before your visit

To keep everyone safe, we’re allowing fewer visitors than usual so you can easily keep a distance from other people and enjoy a relaxed, uncrowded visit.

This means everyone who visits us must have bought an online ticket in advance for the Art Gallery or Conservatory. To begin with, no other areas of the Centre will be accessible.

You'll receive a ticket to present on your phone (this doesn't have to be printed) and you'll need to show this at the main Silk Street entrance to get into the Centre. 

Stay home if you’re experiencing any symptoms of Covid-19 (these are listed on the NHS website) or if you’ve recently been in contact with someone who has Covid-19.

If you are unable to use your tickets because you are unwell, contact [email protected] in order to arrange a credit or swap.

During your visit

The only way into the Centre will be the main Silk Street entrance where your ticket will be checked. 

We recommend you arrive as close to your timeslot as possible as there are no areas in the Centre to meet friends or wait.

You may be asked to join a short queue before entering.

Our hosts will be able to help you with any questions when you arrive. 

We’ll have toilets open for our visitors, including accessible toilets, on Level 3 near the Gallery and Conservatory. We’ll be there to direct you. 
 

To reduce face to face contact, we won’t be opening our box office or cloakroom (although there will be plenty of staff here to help you) so remember to book ahead and leave any big bags at home.

Prams and buggies are welcome however. 

At the Gallery exit, we’ve a pop-up shop and a coffee bar for takeaways but please note we’re only taking card payments. 

There are accessible routes to the Art Gallery and Conservatory and lifts will be available for anyone who needs them. Please park in Car Park 5 where there’ll be a clear route from the Car Park 5 blue badge bays to the lifts via the Lakeside. If your blue badge has recently expired, please forward a new copy together with your car registration number to [email protected] 

Accessible toilets will be available and there’ll be some seating for visitors who need it during their visit. 

There may be a short queue to enter the building and then to enter the venue. If you have difficulty queuing, or require further assistance, Barbican hosts will be here to help you. 

We want you to feel confident and have the best experience when you visit, so we ask you to please:

· follow our one-way system round the Centre

· allow a safe distance between staff and other visitors

· use the hand sanitisers around the building

Personal protective equipment (PPE) has been made available to our staff but we’re not currently asking visitors to wear face coverings.

What we're doing to keep people safe

As we welcome you back, our number one priority is the health and wellbeing of our visitors and staff, so we’ve introduced a number of measures across the building to help everyone remain safe while they’re here.

We’re following the official Working Safety during Covid-19 Government guidance to make sure the whole building is Covid secure

Measures we’ve introduced so far include:

· Reduced numbers of visitors

· Clear signage to guide people safely around the Centre

· Removal of seating and changes to how you access toilets, lifts and stairs to ensure social distancing

· Hand sanitiser stations at all entrances

· Regular and thorough cleaning of door handles, rails, toilets and other areas

· Making our coffee bar takeaway only and only using disposable cups

· Taking cards only at our shop and bar

We’ll continue to review and manage any risks and to respond to any changes in Government guidance, keeping our staff trained and up to date as we go. 

If you’d like to discuss any of these measures, please contact [email protected]