Saved events

Careers

IT Support Analyst

Barbican Centre/Guildhall School of Music and Drama
Grade: B/C
Contract Type: Permanent, Full-time (35 hours)
Salary Range: £24,880 - £34,240 (inclusive of Inner London Weighting), salary is dependent on skills and experience

We are looking for an experienced and enthusiastic IT Support Analyst to join the Barbican Centre’s and the Guildhall School of Music and Drama’s IT department. The Barbican Centre is Europe’s largest multi-arts and conference venue. The Guildhall School of Music and Drama, is a world leading specialist Performing Arts Conservatoire, investing in the artists of today and tomorrow. You will be working on our busy IT helpdesk, supporting our staff in the use of desktop operating systems, office applications, business systems, desktop hardware and telecoms devices.  You’ll need to have excellent customer service and communication skills in order to successfully manage helpdesk calls, with the ability to prioritise tasks whilst working under pressure. 

With your substantial experience of providing desktop support in a busy environment, you will have a high degree of proficiency with Active Directory, Exchange/Office 365 and the Microsoft Office Suite. The successful applicant will also need to have a good understanding of ITIL principles and be able to demonstrate experience in maintaining IT databases and procedural documentation to a high degree. 

You will work with other IT Support colleagues to ensure that an excellent IT support service is provided; therefore, you will be happy to deal with a range of tasks and have the ability to work in a team as well as on your own initiative. 

This role works Monday to Friday with core hours of 9.15AM – 5PM. Occasional work out of standard hours may be required due to planned improvements and emergencies that may occur. 

For further information regarding the role, please see the ‘Job Information Pack’ attached.

Please note that the first stage interviews will take place remotely, and there will be a brief technical test during the interview.

We are committed to increasing diversity of staff within the Barbican. As an organisation we welcome applications from people of all backgrounds and experiences. In recognising the positive value of diversity, we want to better reflect and understand the communities we exist to serve. 

We are members of the Disability Confident Scheme and guarantee to interview all disabled candidates who would like to be considered under this scheme and who meet the minimum essential criteria for the role. We support and provide adjustments for people with disabilities – if you have a disability and need help with the application 
 

How to apply

As we're part of the City of London, you'll need to visit City of London recruitment pages to complete your application online at https://jobs.cityoflondon.gov.uk/. Please click this link or the apply button above to be directed to this site.  

Alternatively, please contact 020 7332 3978 (24hr answerphone) quoting reference number BC970. A minicom service for the hearing impaired is available on 020 7332 3732. 

Closing date for receipt of applications is Fri 15 July 2022, 12PM. Please note that we are unable to accept late applications.

Interview dates to be confirmed.