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Audience Experience Administrator

Salary: £30,180 (inclusive of Inner London Weighting)

Job type: 6 Month FTC, full time

The Barbican Centre is London’s Creative Catalyst for arts, curiosity and enterprise.  Our values reflect that we are inclusive, sustainable, daring, connected and joyful.  We spark creative possibilities and transformation for artists, audiences, and communities – to inspire, connect and provoke debate. We are one of Europe’s leading visual and performing arts and learning venues. We work with exceptional artists to build a creative international programme that crosses art forms, collaborating with organisations from around the globe to give audiences opportunities to experience outstanding work by acclaimed international companies and artists. The Barbican Centre’s Audience Experience team delivers exceptional audience experience to further enhance the Barbican’s world-class arts and learning programme. Responsible for Centre Management, Box Office, Access and Licensing, our team promotes the Barbican, maximises revenue generation and ensures a welcoming, friendly, and safe environment is provided to all visitors.

This is an exciting opportunity to join a great team in this vital role where you will provide wide-ranging administrative support to the centre management team. The successful candidate will have outstanding organisational and time management skills to work well within a fast-paced environment with changing priorities. You will be responsible for the department’s invoicing and purchasing systems as well as maintaining databases and producing reports. You will also assist in the administration for our Barbican Tours and customer comments.  You will need to be a confident and excellent communicator, liaising with people at all levels both within the organisation and externally.

The Person

You should have demonstrable previous administrative experience, preferably gained whilst working within and supporting a large team and have excellent IT skills. It is essential that you have a commitment to providing a first-class customer experience and an interest and understanding of arts organisations or Front of House functions is highly desirable.

We are looking for someone who works well both independently and within a team, who can keep themselves motivated and is interested in meeting new people and cultivating positive working relationships. You will have a strong attention to detail, take ownership of the role and look to support and find new ways to improve the efficiencies of a highly effective department.

Barbican Benefits

We offer a wide range of employee benefits, including flexible working, annual pay progression and an annual pay review, a great pension scheme, season ticket loan and cycle to work schemes, free access to museums and galleries, discounts on retail, healthcare and on-site cafes and restaurants. You will have access to Employee Assistance Programme, trained Mental Health First aiders and City of London employee networks.

How to apply

To apply, please click on the apply online button to the right of your screen. 

Deadline for applications is 23:55 on Monday 24 June 2024. Please note that we are unable to accept late applications

If there are any issues with the application process, please contact the Barbican Careers team at [email protected].

As part of our commitment to increasing the diversity of staff within the Barbican we are particularly keen to encourage applications from people from groups that are currently underrepresented, including people from the Global Majority* and D/deaf and disabled people. We want to better reflect and understand the communities we exist to serve. We are members of the Disability Confident Scheme and guarantee to interview all disabled candidates who would like to be considered under this scheme and who meet the minimum essential criteria for the role. Please contact us if you require reasonable adjustments as part of the application process.

*Global Majority is a collective term that refers to people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or, have been racialised as 'ethnic minorities'.

The City of London Corporation want to ensure that everyone has the opportunity to thrive in the work that we do. The City of London Corporation is currently undergoing a programme ensure that our pay and reward practices are competitive and equitable across the whole organisation – and is committed to regularly benchmarking and reviewing pay against external sectors.

Please note, the advert may close prior to the date stated if a large volume of applications are received. Please do submit your application as early as possible to avoid missing out.