Joining, renewing, upgrading and cancelling Membership
What is the price of membership?
Membership Plus costs £105 (or £100 by Direct Debit)
Membership costs £50 (or £45 on Direct Debit)
How do I join membership?
There are 3 easy ways to join: Join online
Join by calling the Box Office on 020 7638 8891
Visit the Advance Ticket desk (Silk Street entrance)
How do I log in?
Please ensure that you use the correct membership number, this can be found on your current membership card, and also at the top of your monthly Barbican Guide members' letter or any members’ email.
If you’ve forgotten your password please click the 'Forgotten your password?' link and a new password will be sent to your registered email address.
If you continue to experience difficulties logging in, please call the Box Office on 020 7638 8891 or drop us a line at firstname.lastname@example.org, stating your name, membership number and registered email address.
How do I renew my membership?
If you purchased your membership via Direct Debit, your membership will renew automatically each year, and will continue to do so until you inform us to stop or instruct your bank to cancel your Direct Debit mandate.
If you purchased your membership with a one-off payment and it is due to renew within the next eight weeks, you can renew online. You can also call the Box Office on 020 7638 8891 or visit the Advance Ticket Desk in the Centre.
How do I buy Gift Membership?
With thousands of events taking place across music, theatre, dance, film and visual arts every year, Gift Membership is the ideal present for arts lovers.
Your recipient will get a welcome pack notifying you as the gift giver and will enjoy a whole year of benefits.
Gift Membership can be purchased online, by calling the Box Office on 020 7638 8891 or by visiting the Advance Ticket Desk in the Centre.
We advise you order your Gift Membership 21 days before it’s needed to ensure it arrives in time for the special occasion.
Where will the Gift Membership pack be sent?
You will receive a confirmation of purchase, and your recipient’s Gift Membership pack will be sent to you, so that you can give it to your recipient directly.
We can however arrange to have it sent directly to your recipient if you prefer, simply drop us a line on email@example.com stating the Gift Membership number in your confirmation email to let us know.
Can I buy Gift Membership as a Christmas present?
Yes, with benefits across our programme, including priority booking, exclusive events, cinema discounts, an exclusive members’ bar and more, Barbican membership makes an ideal Christmas present for an art lover.
Make sure you order your gift before 30 November (international) and 14 December (UK) to make sure it arrives in time for Christmas.
Can international customers join membership?
International customers are more than welcome to join the membership scheme. After purchasing membership you can use your benefits straight away by quoting your membership number over the phone or by logging into the website. Your membership card will be sent to you, but you do not need to wait for it to arrive before you can start enjoying membership.
International members will automatically receive the monthly guide to events by email rather than post, and will automatically receive email notification about new events on sale. If you would prefer to receive your monthly guide by post, drop us a line at firstname.lastname@example.org.
Currently we are unable to process Direct Debit payments for international customers but can take a payment by debit or credit card.
Can young people join membership?
Any individual is welcome to join membership. We don’t offer a student discount on membership, however 14–25 year olds can join Young Barbican, our discount scheme for young people who love the arts.
Can I buy a joint or group membership?
We don’t currently offer joint membership, however many of our benefits extend to your guest; entry to our members-only bar, discounts on cinema tickets and other selected events, and special offers in our restaurants and bars, and you can bring a different guest every time. Membership Plus offers a good option if you’d like to treat your guests to a little bit more, as they’ll also receive free entry to our exhibitions and you can bring in up to three guests at our members lounge. Barbican memberships are for individuals rather than organisations, schools or colleges. Our Development department offers a range of tailored partnerships within three categories of Corporate Membership. If you would like more information about booking for groups, contact our Group Bookings line on 020 7382 7211 (Mon–Fri 10am–5pm).
How do I upgrade my membership?
Up until eight weeks before the expiry of your current membership, you can upgrade your membership instantly online and your new upgraded membership will be active for the remainder of your current membership period. You will be charged a one-off upgrade payment for the difference in price.
If you upgrade within the last eight weeks of your current membership period, you will be charged the total new membership fee and your new membership will begin when your current one expires.
If you pay by Direct Debit we will send you a letter with your new payment details.
Upgrades can also be processed over the phone via the Box Office on 020 7638 8891 or at the Advance Ticket Desk in the Centre.
How do I downgrade my membership?
Whether you pay by Direct Debit, or as a one off payment, members can choose to downgrade their membership on renewal. If you would like to downgrade, please notify the Box Office within eight weeks of your renewal by phone on 020 7638 8891 or by visiting the Advance Ticket Desk in the Centre. You can also email email@example.com.
We do not offer pro-rata refunds and therefore do not offer mid-year downgrades.
How do I cancel my membership?
If you purchased your membership with a one-off payment, you do not need to do anything. Your membership will automatically expire.
If you purchased your membership via Direct Debit, please get in touch by email at firstname.lastname@example.org at least ten working days before your renewal date to let us know you wish to cancel your Direct Debit mandate. We also recommend you contact your bank/building society so that your mandate can be cancelled with your bank. After Direct Debit cancellation, your membership will continue until it is due to expire but will not renew. If you cancel, you can continue to enjoy your member benefits until the expiry date of your current membership period.
We do not offer pro-rata refunds if you choose to cancel before your expiry.
I haven't received my membership card yet, what should I do?
If you have recently joined membership, please allow 21 days for your membership card and welcome pack to arrive in the post. In the meantime, you can make use of all your benefits right away, simply quote your membership number when booking. You can find your membership number on the confirmation email your received when booking online, or it can be requested by calling the Box Office if you joined by phone or in person. The Advance Tickets Desk can also print off a temporary proof of membership for use around the Centre while you are waiting for your membership card to arrive.
Renewing and upgrading members who pay annually by Direct Debit, your membership card will be processed and sent to you in time for your renewal date. If you have paid with a one-off payment by debit or credit card more than 21 days prior to expiry, your card will arrive with you in time for your renewal date. If you renew after this time, please allow 21 days for delivery.
If the guideline delivery time has passed and you still haven’t received your membership card, please drop us a line at email@example.com and we will order you a replacement.
Can I lend my membership card to someone else?
Barbican membership belongs to the named member only. Wherever benefits apply to a guest, the guest must attend with the named member.
Only the named member can purchase tickets with priority booking and/or a membership discount. When attending events or booking tickets in person, please bring your membership card and an additional form of photo ID.
The membership scheme provides vital financial support to the Barbican Centre so please do not lend your card to non-members. If you know someone who would enjoy the benefits of membership, you can purchase a Gift Membership.
Your replacement card will arrive within 21 days, however you can continue to enjoy the scheme benefits in the meantime by quoting your membership number. You can find this at the top of any postal or email member communication.
The Advance Ticket Desk can also print a temporary proof of membership for use around the Centre while you are waiting for your membership card.
What is Direct Debit?
Direct Debit is a simple, safe and convenient way to make regular payments from your bank account. You agree with the organisation the amount to be collected and the date of payment. From then on the amount will be deducted from your account as agreed. If we need to change the amount or collection date, we will contact you at least ten working days prior to your next payment date.
Please note you will not receive annual renewal reminders when paying via Direct Debit however you do receive a £5 discount for choosing this payment method.
If you would like any further information on Direct Debit membership payments please contact firstname.lastname@example.org or call 020 7638 8891. You can also find some useful information at directdebit.co.uk
Can I choose my payment dates and frequency?
As Barbican membership is a yearly scheme, payments are taken annually. These will automatically be processed on the 28th of the month closest to your renewal date.
How do I change the bank details for my Direct Debit membership?
Please get in touch at email@example.com to let us know: your membership number; your name as it appears on your bank account; the name and branch of your bank or building society; the new bank or building society account number and sort code.
If your membership is due to renew within the next four weeks a Direct Debit mandate will be lodged with your new bank within ten working days. If not, your request will be filed and a new mandate lodged four weeks prior to renewal.
How do I hear about priority booking periods?
In order to hear about all the new events going on sale, please make sure you have registered your email address with us as we cannot guarantee notification by post.
Member and Member Plus levels enjoy priority booking for Barbican events and will be notified in advance by email of priority booking periods.
Priority booking periods vary from art form to art form and event to event as there are many factors involved, and we can not guarantee priority booking for all events. As a guideline, we are usually able to offer 24 hours on the weekly contemporary music events, as well as selected film and art gallery special events, to both Member and Member Plus levels. This is communicated via email on the day booking opens.
For bigger season announcements, such as new theatre and classical music seasons, booking generally opens first to Membership Plus (about a week to ten days ahead of general sale), opening to Membership three days later.
For priority booking details on specific events, please see individual event webpages.
Please note that due to the varied nature of our programme, we can not guarantee priority booking for all events. Please note that membership does not guarantee tickets will be available as on occasion tickets can sell out during priority booking.
How do I book during priority booking periods?
When booking online, firstly log in to the Barbican website using your unique membership number. After choosing your seats and clicking continue, select the required number of membership discounts (usually a maximum of two) from the appropriate drop-down. If tickets are unavailable, or if you are not logged in, the membership discounts will be greyed out. When booking through the Box Office either by phone or in person, simply quote your membership number to a member of the Box Office team to obtain your priority booking.
How do I book tickets with a member discount?
When booking online, firstly log into the Barbican website using your unique membership number. After choosing your seats and clicking continue, all selected seats will be set at standard price. To apply any relevant membership discounts, select the required number of membership tickets from the appropriate drop-down and reduce the number of tickets at the standard price by the same amount. If discounts are unavailable, or if you are not logged in, the membership discounts will be greyed out. When booking through the Box Office either by phone or in person, simply quote your membership number to a member of the Box Office team to obtain your priority booking or access to selected discounts.
If discounts are available, these apply to two tickets per events only. Any further tickets purchased will be at the standard price. Please note, all Barbican tickets and discounts are subject to availability.
How many tickets can I book?
You can book up to six tickets per event during priority booking and up to nine at any other time. If any discounts are available, these apply to two tickets per event only.
Do members need to book Art Gallery tickets?
Members enjoy unlimited free entry to our exhibitions. For Member Plus this applies for your guest too. You can just turn up and get your free ticket from the Art Gallery Box Office desk on level 3, or book in advance online.
However, please note that for major exhibitions with timed entry it is advisable to book in advance over the phone or online to secure a particular time slot. Simply give our Box Office a call on 020 7638 8891 (10am–8pm Mon–Sat, 11am–8pm Sun) and they will be able to book you in, or use the online booking system to select a time.
What events are there for members?
As a Barbican member, you can get closer to our programme by attending special members’ events throughout the year. These include private film screenings, drinks receptions, private views in the Art Gallery and open rehearsals.
We’ll let you know about any new events in our weekly emails. Visit the members' events page for a full list of upcoming events and to book.
There is no limit to the number of member events you can attend per year. Members can bring one accompanying guest to members' events, unless otherwise stated.
For details of how to book see the individual events pages.
Are the tickets I purchased with membership still valid if my membership has expired?
For our main art programme events, members can purchase member tickets up until the last day their membership is valid, i.e. the membership must be current when purchasing the tickets but need not be valid on the event date (although you will not be able to enjoy benefits such as discounts around the centre, or free entry to the Art Gallery during your visit). Please note that for all exclusive members-only events, you must be a current member on the date of the event.
What is the best way of keeping up to date with the latest news on events?
You are automatically signed up to receive weekly membership emails upon joining the scheme which will contain the most up to date information as we cannot guarantee notification of new events on sale by post.
Please make sure that you are fully opted-in to receive emails from us, and let us know what art forms you’re most interested in. All your email preferences can be amended at any time by going to the ‘edit details’ area of the website.
Can I receive the monthly Guide by post?
The printed Barbican Guide will be posted to you monthly, however there is also an email version which you can choose to receive instead, just let us know at firstname.lastname@example.org
I'm not receiving my weekly emails, what should I do?
You should have received your welcome email within a week of joining membership. If not, please get in touch right away.
If you haven’t yet received, or have stopped receiving your weekly members’ email, please ensure that you have registered an active email address. We recommend that you add email@example.com to your contacts lists.
Check that you have opted-in to receive emails from us on your Barbican account settings. Simply log in to our website with your membership number (rather than email address) and click through to the ‘edit details’/’edit account’ area. Scroll down to the bottom of the page and check that you have selected ‘yes’ against whether the Barbican can contact you.
Please make sure that you haven’t got multiple Barbican accounts registered to the same email address, as this causes problems with logging in and sending out emails. If you do have more than one account against the same email address, let us know and we can merge your accounts.
I haven't received my copy of the monthly Barbican guide by post, what should I do?
Please call the Box Office on 020 7638 8891, or e-mail firstname.lastname@example.org if you are not receiving your membership mailings. Alternatively, you can choose to receive an email version of the Guide, just let us know.
Why should I sign up for Membership emails?
Members’ emails include all the new events and information contained in our other mailings. They are tailored specially for you, depending on your art form interest and booking history, so that you never miss out on any events and only need to check one email a week.
I am moving abroad. Can I still receive members' mailings?
Yes, you can continue to receive members' mailings if you move abroad. Please call the Box Office on 020 7638 8891 to notify us of a change to your address.
You will still receive your weekly members' emails and this is the best way to stay in touch. Your monthly guide will be sent to you in email format.
How do I change my contact details?
You can update your details at any time online by going to the ‘edit details’ area of the website. Alternatively, drop us a line email@example.com
Who can make use of the Members' Lounge?
All members are invited to use the Members' Lounge along with a guest. Membership Plus offers the option of bringing an additional two guests (three guests in total).
Please make sure that you have your membership card with you. If you don’t have a membership card please make a note of your membership number and bring some photo ID. Alternatively, our Box Office staff at the Advance Ticket Desk can print you a temporary proof of membership.
When is the Members' Lounge open?
The Members' Lounge's standard opening hours are 5–11pm (Mon-Sat) and 5–9pm (Sun).
What food and drink is available in the Members' Lounge?
An exclusive private retreat, with fantastic views across the Barbican’s bustling foyers. The Members' Lounge, in association with Searcys, offers quality wines from across the globe and a tasty selection of snacks. A range of cocktails, beers, spirits and soft drinks are also available.
Do members enjoy a discount in the Members' Lounge?
As the Members' Lounge is a members-only bar, there are no additional discounts available on the advertised price.
How do I book a table online?
You can book a table in the Members' Lounge online, up to 24 hours before your visit. Visit the Members' Lounge page, scroll towards the bottom of the page and fill in your booking details. You will then be able to select your booking time. Finally, review the details of your booking and put your membership number into the special requests box. You do not have to be a member of Open Table to use their booking system.
If you need assistance with booking online, contact our Box Office team on 020 7638 8891 (10am–8pm Mon–Sat, 11am–8pm Sun) and they will be able to help.
There will be tables available to members who do not book in advance, allocated on a first come, first served basis.
Can I book the Members' Lounge for a private party?
Group sizes are strictly limited to two (Membership) and four (Membership Plus).
1. Any tickets discounted as part of the membership scheme are limited to two discounted tickets per event, and are solely for the use of the Member plus one guest, unless otherwise stated. Any further tickets must be purchased at the standard price, up to a total of six tickets per event during priority booking and up to a total of nine at any other time. Further restrictions may apply on selected events, see individual event pages for details. Membership does not guarantee access to tickets in the case that available tickets are sold out.
Free tickets to the Art Gallery are limited to one per member per day for Membership and two per member per day for Membership Plus. A valid Membership card must be shown on entry.
2. Tickets discounted as part of the scheme are limited in number and subject to availability.
3. Not all performances at the Barbican are eligible for a membership discount or priority booking
4. A valid membership card must be presented when collecting tickets together with any credit/debit card that may have been used for any paid element of the booking. The Box Office can print off temporary proof of membership if the card is lost or stolen, or if the membership card has not yet arrived.
5. The Barbican reserves the right to amend or withdraw any benefits or discounted tickets at any time.
6. The Barbican has the right to cancel a membership without refund if the terms and conditions of membership and/or conditions of sale of event tickets are broken.
7. Membership is non-refundable. We do not offer pro-rota refunds.
8. All data given will be used in accordance with the 1998 Data Protection Act.
10. Special offers in the foyer bars and restaurants apply to member plus one guest only, whether the bill is being split or being settled by the member. Offers do not apply at Cote Brasserie, the concession stands or in the Members' Lounge. Retail discount applies to selected products and members' purchased items only.
11. The advertised complimentary bottle of Château du poyet Muscadet or St Chinian, domaine du barres when dining from the a la carte menu is available at Cote Brasserie Barbican only. For details please check our offers page. Retail discount applies to members’ purchased items only. A valid membership card must be shown in order for these discounts to be processed.
12. Membership does not guarantee access to the Members' Lounge in the case of the room capacity being reached.